At Éternité, we take pride in the quality of every treatment we perform and every product we offer. This Warranty explains our commitment to your satisfaction, the coverage we provide on our services and retail products, and how to reach us should you ever have a concern.
1. Our Service Commitment
Your comfort, safety, and results are always our highest priority. Every treatment is performed by trained, licensed professionals using medical-grade technology and premium, professional-grade products. If any part of your experience does not meet the standard we promised during your consultation, we want to hear from you.
2. Treatment Results
Because each client’s skin, health, and lifestyle are unique, individual results will naturally vary. While we are fully committed to delivering the highest standard of care, the nature of aesthetic and skincare treatments means specific outcomes cannot be guaranteed. To help you achieve the best possible results, we recommend:
* Following all pre-care and post-care instructions provided by your specialist.
* Completing the full number of sessions outlined in your personalized treatment plan.
* Maintaining a consistent home-care routine with professional-grade products.
3. Retail Product Warranty
Every skincare product sold at Éternité is **100% authentic** and sourced directly from authorized manufacturers.
* Unopened products may be returned or exchanged within 14 days of purchase with a valid receipt.
* If a product is found to be defective or damaged, please notify us within 7 days and we will gladly replace it at no cost.
* For health and sanitary reasons, opened or used products cannot be returned unless they are defective.
4. Complimentary Adjustments
Your satisfaction is important to us. If you feel a treatment did not reflect the results discussed during your consultation, we invite you to return within **14 days** for a complimentary reassessment and any appropriate adjustment, offered at the discretion of your treatment provider.
5. Limitations
This Warranty does not cover results affected by factors beyond our control, including failure to follow post-treatment instructions, underlying medical conditions, or the use of unauthorized or at-home products. It applies solely to services and products provided directly by Éternité.
6. How to Reach Us
If you have any questions about this Warranty, or would like to discuss a concern, please contact our team. We are always happy to help and are committed to ensuring you love your experience at Éternité.
